Terms & Conditions (Additional Terms)

All goods are sold subject to the standard Terms & Conditions of Midlands Cash & Carry Ltd.

1. Definitions

• “The Company” refers to Midlands Cash & Carry Ltd
• “The Customer” refers to any individual, business, or organisation placing an order
• “The Goods” refers to all products supplied by the Company

2. Payment

• Payment is required upon receipt unless otherwise agreed in writing
• We reserve the right to suspend or cancel orders if payment is not received on time
• A £50 administration fee will be charged for any returned or failed payments

3. Retention of Title

• All goods remain the property of the Company until paid in full
• Risk of loss or damage passes to the customer upon delivery
• We reserve the right to:
  • Reclaim goods
  • Enter premises to recover unpaid goods if necessary

4. Delivery

• Free delivery may be available based on minimum order value
• Delivery charges may apply depending on your location
• Minimum order values and delivery terms may change at any time

For full details, please refer to our
Shipping Policy

5. Pricing

• Prices shown are correct at the time of publication
• We reserve the right to change prices without notice
• Goods will be charged at the price at the time of order

VAT:

• Standard VAT applies to most products
• Reduced (5%) or zero rates apply to certain items (e.g. nappies, some food items)

All products are subject to Errors & Omissions Excepted (E&OE)

6. Returns Policy

• Returns are only accepted for defective goods in original condition
• Some items cannot be returned due to hygiene reasons, including:
  • Food & beverages
  • Toiletries
  • Health & beauty products
  • Smoking-related products
• Returns must be reported within 24 hours of delivery
• Proof of purchase (invoice) is required

7. Order Cancellation

• Orders cancelled after confirmation may incur a
  £90 restocking fee

8. Claims

• Claims for:
  • Missing items
  • Damaged goods
  • Delivery issues

Must be reported within 24 hours with:

• Photos or videos
• Delivery note marke